Ashbusters Privacy Policy

Ashbusters Chimney Services Inc. recognizes that respecting user privacy over the Internet is of utmost importance. This privacy statement is designed to provide information about the privacy and data collection practices for the site: ashbusters.net. The site is owned and operated by Ashbusters Chimney Service Inc.

If you have questions or concerns regarding this statement, you should first contact our website coordinator at Ashbusters@aol.com or by postal mail to:

Ashbusters Chimney Service
1086 Courier Place
Smyrna, TN 37167

Identifying Information: In general, you can visit the website without telling us who you are or providing any information about yourself. In some areas of the website, we ask you to provide information that will enable us to process an order, offer services that require registration, assist you with technical support issues or to follow up with you. Generally, Ashbusters requests identifying information when you:

  • Register on our web site
  • Place an order
  • Provide feedback to an online survey or tell us about an idea or suggestion
  • Participate in a rebate program, contest, or other promotional offer
  • Request a SPECIAL SERVICE
  • Request information or files from technical support or customer service

In these instances, Ashbusters Chimney Service will ask for your name, address, e-mail address, phone number and other appropriate information needed to provide you with these services. In all instances, if you receive a newsletter or other mailing from us, you will always be able to “unsubscribe” to these mailings at any time.

What Ashbusters Chimney Service will do with your information

If you choose to give us personal information for any of the purposes above, this information is retained by Ashbusters Chimney Service and will only be used by Ashbusters Chimney Service to support our customer relationship with you. We will not add you to a mailing list, or newsletter without your registration for this service. We will only contact you if further information is required from you to complete a service that you have requested or to offer you a service you might be interested in.

What Others May Do With Your Information

Ashbusters Chimney Service does not share, rent, or sell any personally identifying information provided through our webite (such as your name or email address) to any outside organization for use in its marketing or solicitations. From time to time Ashbusters Chimney Service may use agents or contractors who will have access to your personal information to perform services for Ashbusters Chimney Service (such as DATABASE MAINTENANCE), however, they are required by us to keep the information confidential and may not use it for any purpose other than to carry out the services for Ashbusters Chimney Service. In addition, Ashbusters Chimney Service may also share aggregate information about its customers and its web site visitors to advertisers, business partners, and other third parties. For example, we might share that our users are x percent PCs users and y percent Macintosh users. None of this information, however, will contain personal, identifying information about our users.

Ashbusters Chimney Service Catalog

The Ashbusters Chimney Service Catalog is designed to give you options concerning products we represent and recommend to you, our customer. Any information received from you to complete an order will be kept in the strictest of confidence. We do not take that information online so your privacy and identifying information will be kept at our main office.

When purchasing products offered on our web site, please call us at 615-459-2546 and we will be happy to give you pricing and take the order over the phone. We will always require you to provide a daytime telephone number. However, the telephone number is only used to quickly resolve questions relative to an order, such as to clarify customer information such as address, name, phone numbers and other pertinent information needed to complete an order.

Third Party Links

Ashbusters.net only provides links to other sites where we represent all or part of the product line so you can easily view and gather information. Please remember other Internet sites and services have separate privacy and data collection practices. Once you leave Ashbusters.net, Ashbusters Chimney Service cannot control, and has no responsibility for, the privacy policies or data collection activities at another site.

Cookies

At times, we will use a feature on your web browser to send your computer a “cookie”. We do not use cookies to retrieve any personal information from your computer. We only use cookies to learn ways to enhance our website, and to give you better, more personalized service while on our web site. You can reset your browser to refuse all cookies or indicate when a cookie is sent. However, some functions of the website might not function if you refuse cookies. These areas of our web site will have information posted about cookies, and when a cookie will be uploaded to your computer.

Children’s Privacy Protection

Ashbusters Chimney Service is sensitive to the heightened need to protect the privacy of children under the age of 13. The vast majority of the material on our web site is not intended for children and is not targeted to children under the age of 13. We do not knowingly collect data from children and, if we learn that we have received personal data from a child, we will remove this information from our database.

Changes to this Policy

Ashbusters Chimney Service may from time to time revise its privacy policy. You should therefore periodically visit this page, so you are aware of any such revisions. We will not, however, use your existing information in a manner not previously disclosed. You will be advised and have the opportunity to opt out of any new use of your information.
Contacting Us. If you have any questions about our privacy policy and/or the practices of our web site, you can contact us at:

Ashbusters Chimney Service
1086 Courier Place
Smyrna, TN 37167

Credit Card Security

We know customers are concerned about credit card security. We use one of the worlds largest funds transfer agencies – PayPal. If you choose to use a PayPal account, your personal credit card information will not be given to Ashbusters Chimney Service.

Donation Refund Policy

If you are not 100% satisfied with your donation, within 120 days from the donation date, we will fully refund the donation.

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