(615) 459-2546 office@ashbusters.net

Our CSIA-Certified Sweeps Can Meet Your Gas Log & Gas Fireplace Service & Repair Needs


One of the best things about a gas fireplace or gas logs is that they allow you to rather effortlessly light up a fire to take the chill off or set the tone for a relaxing evening. Many busy homeowners opt for gas for its convenience, low-maintenance, and ease of use — no stoking the fire; no ash to clean up; and no wood to chop, stack or store. But as wonderful as gas fireplaces and gas logs are, they still sometimes have problems and require occasional service and repair. 

When your gas log set or gas fireplace needs a little attention, you can count on the Chimney Safety Institute of America (CSIA)-certified professionals at Ashbusters Chimney Service! For over 30 years, we have been taking care of gas fireplaces, gas logs, and other gas hearth heating appliances across Nashville and the Middle Tennessee region, and you can trust our professionals to get your gas fireplace working safely and efficiently again. We are proud to hold certifications from the leaders in our industry, which include the Chimney Safety Institute of America (CSIA) and the National Fireplace Institute (NFI). We would like to tell you more about the most common issues we have seen with gas fireplace appliances over the years.

Common Problems With Gas Fireplaces & Gas Logs

As National Fireplace Institute (NFI)-certified gas appliance experts, there’s no situation we haven’t prepared for, encountered or helped resolve. Some common gas fireplace and gas log issues we take care of for our clients:

  • Pilot light won’t light or stay lit
  • Main burner won’t come on or stays on longer than it should
  • Glass is dirty
  • Fan is noisy


Man with a black shirt with red stripe on shoulders wearing a hat working on a gas fireplace.

So What’s Wrong With My Pilot Light? 

The most common reason why you cannot get a fire going in your gas fireplace is a problem with the pilot light system. No matter what may be causing the issue with your pilot light, you can depend on Ashbusters to solve the problem. We will check the main gas valve to be sure it is turned on, and if it is, we will then look more closely to see if the pilot tubing needs to be purged of excess air or if there is a problem with another component, such as the spark igniter or the thermocouple. Once we have diagnosed the problem, you can expect a detailed explanation from us that includes what we will need to do to make repairs.

Our Service & Repair Work Is Thorough

When we service your gas fireplace, stove, insert or log set, we’ll carefully remove, inspect and clean the system components and check for proper installation and function. We’ll:

  • Remove any soot or dust from the glass
  • Check the gas valve, pilot and gasket seal
  • Inspect and clean the burner and logs
  • Check for proper placement, inspection and function

Whether your gas fireplace or gas log set is working like new or needs some troubleshooting, you can expect thorough and professional results from our team. 

We also convert wood-burning fireplaces to gas-burning and can provide expert gas log, insert, stove or fireplace installation services.

Converting To a New Gas Fireplace Insert

A popular way to increase the heating efficiency in your home is to update your old wood-burning masonry fireplace by installing a gas fireplace insert into its opening. One thing that is important to consider when you do this home improvement project is the size difference between the new fireplace appliance and the masonry chimney. Typically, masonry chimneys are much larger than these newer appliances, and this size mismatch can lead to serious problems that include incomplete combustion and condensation. To solve this problem, Ashbusters can customize a stainless steel liner to provide a properly sized flue for your new gas fireplace insert so that it will work as efficiently as possible. 

What can I expect from a gas fireplace service appointment from Ashbusters?

When our NFI-certified gas technicians arrive at your home for your gas fireplace service appointment, our top priorities are making sure your gas hearth appliance works safely and efficiently. Whether you have a gas fireplace, stove insert, or set of gas logs, we will remove, inspect, and clean each component of your system and ensure everything is properly installed and functioning. If we find any problems, we will provide you with a written explanation of the issue and an estimate of the repairs needed to correct the problem. You will also have your chimney swept and inspected to make sure it is venting properly.

Even Problem-Free Gas Appliances Require Annual Inspections!

Even when your gas logs or gas fireplace are working properly, it’s important that you schedule an annual inspection with a knowledgeable and thorough sweep. Inspections can reveal hidden problems or safety hazards before any real harm is done.

During an inspection, we’ll check the pilot light, the gas hookup, the attached venting and all of the components for proper, unobstructed function. Whether your gas fireplace or gas logs are vented or vent-free, we know what to look for and how to keep everything clean and working properly.

To have your gas fireplace, stove, insert or gas logs inspected, serviced or repaired by a courteous, experienced, NFI-certified professional, give us a call!

 You can update the look of your interior with a complete fireplace facelift, one of our favorite chimney and fireplace services.