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Chimney Services » Chimney & Dryer Services » Gas Log Fireplace Repair

Our CSIA-Certified Sweeps Can Meet Your Gas Log & Gas Fireplace Service & Repair Needs

Your gas fireplace won’t spark a flame, the logs are filthy, the blower fan sounds like a jet engine… A lot can go wrong with your heating appliance. Fortunately, if you ever find yourself in such a predicament, our team of experts is a mere phone call away. So, if your “gas fireplace service near me” search has led you here, stay put…you’re in the right place!

Serving the greater Nashville area for decades, Ashbusters is your go-to provider for all matters concerning your hearth and chimney.

  • Looking to take care of some preventive maintenance such as an annual chimney cleaning or inspection? No problem.
  • Worried your system might be suffering from a gas leak? We’ll be sure to find it and fix it up properly.
  • Experiencing efficiency issues with your gas fireplace, insert, or logs? We’ve got you covered.

When your gas log set or gas fireplace needs a little attention, you can count on the professionals at Ashbusters Chimney Service. For close to 40 years, we have been taking care of gas fireplaces, gas logs, and other gas hearth heating appliances across Nashville and the Middle Tennessee region. You can trust our professionals to get your gas fireplace working safely and efficiently again.

Contact us online or give us a call at 615-459-2546. We’re here to help with all your gas fireplace repair, maintenance, and service needs.

Gas Fireplace

Common Problems With Gas Fireplaces & Gas Logs

One of the best things about a gas fireplace or gas logs is that they allow you to rather effortlessly light up a fire and set the tone for a relaxing evening. Many busy homeowners opt for gas for its convenience, low maintenance, and ease of use – no stoking the fire, no ash to clean up, and no wood to chop, stack, or store.

But, as wonderful as gas-fueled appliances are, they’re still prone to issues here and there that require professional service and repair. As National Fireplace Institute (NFI)-certified gas appliance experts, we’ve seen it all. Some of the most common issues we’re called in to service include:

  • Trouble with pilot light igniting or staying lit
  • Main burner won’t turn on or stays on longer than it should
  • Blower fan is particularly noisy
  • Glass doors, panels, or coverings are cloudy or dirty

What Is a Pilot Light? What’s Wrong With My Pilot Light?

Receiving its name from the job it performs as the “captain” of a gas fireplace ignition system, there are two different kinds of pilot lights: traditional and electronic intermittent pilot ignition (IPI).

  • A traditional standing pilot light was commonplace in most gas fireplace systems until the newer, updated IPI ignition was introduced in more recent models. Designed to provide a constant and steady flame, traditional pilot lights allow for a gas-fueled fireplace to spark to a full flame in no time at all – so long as your fireplace is turned on and functioning properly. For this reason, they’re generally reliable, but because they’re lit constantly, you’re always burning fuel in small amounts – even when you’re not enjoying an actual fire.
  • The intermittent pilot ignition (IPI) system, however, uses technology to tell the main burner when to ignite, making the whole experience of using your gas fireplace easier and infinitely more efficient. With an IPI, you know that any amount of fuel you burn directly transfers to your unit’s heat output.

As far as why it’s not working…it’s hard to know for sure without a professional getting their hands dirty and poking around your fireplace.

No matter what may be causing the issue with your pilot light, though, you can depend on the dedicated team at Ashbusters to solve the problem. We will check the main gas valve to be sure it is turned on, and if it is, we’ll ensure that the tubing doesn’t contain excess air. If the problem seems to be caused by the fault of another component, such as the spark igniter or the thermocouple, we’ll perform some tests and get to the root of the trouble.

And then, once we’ve diagnosed the problem, you can expect a detailed explanation of what’s wrong and what we will need to do to make repairs.

Get your gas fireplace up and running again – book a service by calling 615-459-2546. You can also fill out an appointment request form right here on our website.

What Is the Difference Between Gas Logs & Gas Fireplaces? What About Inserts?

So, gas logs? Gas-fueled fireplaces? Gas fireplace inserts? What on earth is the difference between all of these appliances? Are they not just different terms to refer to the same products?

We get it – this industry is notoriously convoluted when it comes to the variety of hearth products and home heating systems, and it can get a bit confusing to understand exactly what’s what. Generally speaking, these appliances are “the same” in terms of their fuel source – gas (either natural or propane) – but technically, when it comes to the appliances or products themselves, each one has its own unique qualities. It’s like this:

  • Gas logs are perhaps the simplest and most straightforward of the three because they are exactly what they sound like: “logs” designed to replicate wood, but for a fire fueled by gas. Typically created from cement, ceramic, or some other high heat-resistant, refractory material, gas logs are an excellent, low-investment option for homeowners with an existing fireplace and chimney structure already in place in their homes.
  • Gas fireplaces, on the other hand, are closed off, fully contained gas-burning units that are available in a wide variety of types and styles with lots of fancy features. One of the biggest draws toward these systems is that they do not require the presence of a traditional, vertical chimney venting system, so their installation options are nearly limitless. For instance, some gas-fueled fireplaces don’t require venting at all, while others can vent directly to the outdoors courtesy of a flue pipe that runs through a wall.
  • Gas inserts share a great deal of similarities with gas fireplaces in that they are both contained combustion units, but where a gas fireplace has few limitations in terms of where it can be placed in a home, gas inserts are literally inserted into an existing fireplace – hence the name. While their heat output and efficiency is excellent – and a definite improvement from an open hearth wood-burning fireplace – they’re a bit more labor intensive when it comes to the installation. Because inserts are designed to utilize the existing chimney, the units must match the specific dimensions of the space they’re being inserted into to ensure operation is equal parts efficient, effective, and safe.

Not quite sure which gas-fueled appliance you have? Looking to switch from one to another? Have a question about something else related to gas fireplace (or other product) maintenance? Don’t hesitate to reach out to someone from our team. Here at Ashbusters, we’re in the business of helping our community get exactly what they want and need from their home heating systems.

Fill out this appointment request form online or give us a call at 615-459-2546 to get started today.

What Gas Fireplace Services Does Ashbusters Provide?

When we service your gas fireplace, stove, insert, or log set, we’ll carefully take apart, inspect, and clean all system components, as well as ensure proper installation and function. So, what exactly does that look like in practice?

  • Removing all parts and pieces to diagnose problem areas and look for causes of odd behavior or generally poor performance
  • Cleaning everything – including any soot, ash, and dust that has gathered on glass doors or coverings
  • Ensuring gas connectivity is adequate and properly set up
  • Repairing, replacing, or troubleshooting issues with the pilot light and ignition system
  • Verifying that the gasket seal is still tight
  • Inspecting and cleaning the burner and logs
  • Checking for proper placement, inspection, and function of all system components

Whether your gas fireplace or gas log set is performing effortlessly or could benefit from some troubleshooting and a little TLC, you can trust that we’ll deliver thorough and professional results.

What Can I Expect from a Gas Fireplace Service Appointment With Ashbusters?

Well, first off, because everyone on our team is certified with the NFI, you can expect excellence – we know the codes and regulations, safety measures, and steps to take when working with gas, so you can rest assured that you’re in good hands. Our top priority is always to make sure your appliance is operating both efficiently and safely.

Regardless of the specific product you have – gas fireplace, insert, or a set of gas logs – we take care to meticulously remove, investigate, and clean each and every part, looking for any issues or red flags as we go, so that you can use your hearth comfortably and safely.

While we’re working, if we do find any problems, we document everything and then provide you with a written explanation of the problem, as well as an estimate for the repairs required to fix it. We will also be sure to give your chimney a good sweeping and general analysis to verify proper ventilation.

If you live in the Nashville area and have been putting off gas fireplace repair services because you haven’t found the right service provider, you’re in the right place. Ashbusters Chimney Service is Central Tennessee’s number one choice when it comes to fireplace and chimney maintenance and repair. Get started today by reaching out online or calling 615-459-2546. We’d love to work with you.

Can I Convert My Wood-Burning Fireplace to One Fueled by Gas?

Absolutely. In fact, it’s actually a great way to increase the heating efficiency in your home – updating your old wood-burning masonry fireplace by installing a gas fireplace insert into its opening.

One thing that is important to keep in mind when considering a system upgrade such as this though, is the size difference between the new fireplace appliance and the existing masonry chimney. Typically, masonry chimneys are much larger than a lot of newer appliances, and this size difference can lead to serious problems that include incomplete combustion and moisture condensation.

To solve this issue, our chimney techs will customize a stainless steel liner of the appropriate flue size to ensure your new gas-fueled insert will work as efficiently as possible. That’s why it’s imperative to work with a team of professionals, like us, when it comes to fireplace maintenance and system upgrades – because we know what to do to ensure installation and operation are as seamless as possible.

Do Gas Fireplaces Require a Lot of Maintenance?

This is a tough one to answer because “a lot” is such a subjective term. What’s excessive to some might be a mere nuisance to another. However, gas logs and other gas-fueled products require considerably less maintenance in terms of general care and operation than their wood-burning counterparts. Mostly this is because systems that utilize gas merely require a connection to the fuel source and a way to spark a flame as opposed to the acquiring, storing, and stoking required in wood-fueled combustion.

That being said, it’s important to not conflate “less maintenance” with “no maintenance.” Sure, they may be a great deal easier to operate than wood fireplaces, but that doesn’t mean you can just use them however and whenever you’d like for a few months and then forget they exist the rest of the year.

Just like any other appliance in your home, gas-fueled heating systems still do require regular, annual preventive maintenance services such as chimney inspections and cleanings. That way, you never have to worry about hidden dangers or potential issues – you simply flip the switch and kick back into relaxation mode.

Why Are Gas Fireplace Inspections & Chimney Cleanings Important?

Staying on top of a preventive care routine means that you’ll be extending the life of your appliance, so you can continue to enjoy its warmth and ambience for years to come.

We know how easy it is to forget about something that doesn’t appear to be in any need of immediate repairs (especially when it’s as sleek and beautiful as a gas insert or fireplace), but remember: these units frequently come into contact with extremely high temperatures and dangerous fumes. They are literally designed to withstand fire, after all! Just be sure to care for them accordingly so they can care for you right back.

If you’ve been meaning to get your gas fireplace serviced, but have yet to get around to it, we’d love to help. Fill out our form to request an appointment or give us a call at 615-459-2546 to get started – and get on our schedule – today.

Has Your Appliance Been Inspected Yet This Year? Book Your Annual Inspection with Us Today

Even when your gas logs or gas fireplace are working properly, it’s important that you schedule an annual inspection (and a chimney cleaning) with a knowledgeable and thorough chimney sweep every single year. Inspections and regular cleanings can reveal hidden problems or safety hazards before any real harm occurs.

During an inspection, we’ll check the pilot light, the gas hookup, the attached venting and all of the components for proper, unobstructed function. Whether your gas fireplace or gas logs are vented or vent-free, inserted directly into a masonry chimney structure or installed in a wall, the highly knowledgeable and experienced experts at Ashbusters Chimney Service know what to look for and how to keep everything clean and working properly.

Call or Schedule Online

If you’re in search of the best gas fireplace repair near Nashville, TN, there’s no one better for the job than us. With over 30 years of experience servicing homes in the community, it’s no wonder we’ve been recognized by organizations such as Angi and Service Select.

For professional and courteous gas log, fireplace, or insert service and maintenance, inspection and cleaning, trust Ashbusters and our team of multi-certified technicians. See for yourself why our customers keep coming back. Get in touch by filling out this appointment request form or give us a call at 615-459-2546. We’d be glad to help you get back to enjoying your hearth and all the ways it enriches your life.


Our chimney and dryer services also include fireplace facelifts so you can update the look of this important focal point in your home.